Privacy Policy

About this policy

BRITANNIA INN HALKYN is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website britanniainnhalkyn.co.uk

  • you make a booking on our website

  • you contact us through our website

  • someone is interested in working with us.

 

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

 

Who we are

BRITANNIA INN HALKYN is a family run pub and restaurant based in Halkyn, Holywell.
 

How do we collect information from you?

We collect information from you:

  • when you make a booking

  • when you visit a restaurant (preferences, allergies etc.)

  • make an enquiry


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

 

When you make a restaurant booking:

BRITANNIA INN HALKYN collects information such as:

  • name

  • e-mail address and telephone number (used for booking confirmation and email correspondence about your booking or feedback)

  • Other information you supply relevant to your booking e.g. dietary requirements or child high chair request

 

When you dine at BRITANNIA INN HALKYN:

  • marketing responses (where applicable)

  • survey responses

  • current and past restaurant reservation details

 

When you access our sites:

 

There is “Device Information” about your computer hardware and software that is automatically collected by BRITANNIA INN HALKYN.

 

This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)

  • cookies

  • operating system

  • IP address

  • browser type

  • browser information (e.g., type, language, and history)

  • domain names

  • access times

  • settings

  • referring website addresses

  • other data about your device to provide the services as otherwise described in this policy.

 

Location information

If you use our website, we may receive your generic location (such as city or neighbourhood).

 

Careers

You may submit your CV if you’re interested in working for us to info@britanniainnhalkyn.co.uk . This information may include:

  • personal details

  • employment details

  • education

  • other relevant details

We will use this information to assess your application. We may also keep it secure in our records for future reference. Please get in contact if you would no longer like us to hold your records at info@britanniainnhalkyn.co.uk.

 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary, to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

 

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

  • Send you service emails (booking confirmation or correspondence)

  • Improve our products and services

  • Send marketing communications if you have opted in to receive them

  • We may use the information to customise the website according to your interests

  • To contact you about your booking should any unforeseen issue arise and we can no longer fulfil your booking, e.g. kitchen equipment out of order, building health and safety issue etc.

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. WixReservations for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including Facebook, TripAdvisor, Wix) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

The BRITANNIA INN HALKYN will not retain your personal information longer than necessary. We will hold onto the information you provide as needed to be able to provide the services to you, or (in the case of any contact you may have with our management team) for as long as is necessary to provide support-related reporting and trend analysis only.

Our reservations system is hosted through Wix Restaurants and Wix Hotels software, your data may be stored securely in data centres managed by Wix. See: wix.com/about/privacy.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@britanniainnhalkyn.co.uk.

You have a right to request a copy of the personal information that BRITANNIA INN HALKYN holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@britanniainnhalkyn.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

  • Restaurant bookings will be retained on our online database until your reservation date has passed and been fulfilled.

  • Restaurant bookings are also recorded in a paper diary for BRITANNIA INN HALKYN staff use only. The diary is stored securely and destroyed after it's usage period has passed.

  • Accommodation bookings will be retained until your reservation date has passed and been fulfilled.


Security

The BRITANNIA INN HALKYN will not sell or rent your personally identifiable information, gathered as a result of filling out any of our online forms, to anyone.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What happens if our business changes hands?

In the event of the sale and/or the transfer of control of all or part of our business, any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will NOT be contacted in advance and informed of the changes.
 

Changes to this statement

BRITANNIA INN HALKYN will occasionally update this Privacy Policy to reflect company and customer feedback. BRITANNIA INN HALKYN encourages you to periodically review this statement to be informed of how BRITANNIA INN HALKYN is protecting your information. This policy was last updated in OCTOBER, 2019.

Contact Information

BRITANNIA INN HALKYN welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at info@britanniainnhalkyn.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

 

© 2019 Britannia Inn Halkyn

Pentre Rd, Halkyn, Holywell CH8 8BY